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Microsoft CRM
Microsoft CRM helps mid-market businesses build profitable customer
relationships. Integrated Sales and Customer Service modules enable
employees to share information to improve sales success and deliver
consistent, efficient customer service. Sales and customer service
features include leads and opportunity management, a complete view
of customer history, automated incident management, and a searchable
knowledge base. Microsoft CRM also includes reporting tools for
accurate forecasting and measurement of business activity and employee
performance. Built using Microsoft .NET technologies, Microsoft
CRM is easy to deploy, customize, and use. Microsoft CRM is accessible
from Microsoft Outlook and the Web, integrates with other business
applications and scales as your business grows.
Microsoft CRM Sales
Accessible from Microsoft Outlook and the Web, Microsoft CRM Sales
helps sales people manage leads and opportunities, measure and forecast sales
activity, efficiently track customer communications, and automate stages in
the sales process—ensuring a shorter cycle, higher close rates, and improved
customer retention.
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Microsoft CRM
- Increase Sales Success
- Understand Customer Needs
- View Complete Customer Information
- Work From Microsoft Outlook or the Web
- Share Information
- Integrate Powerfully
Microsoft CRM Sales
- Microsoft Outlook Integration
- Complete Customer View
- Lead Routing and Management
- Opportunity Management
- Sales Process Management
- Product Catalogue
- Order Management
- Quotas
- Territory Management
- Reports
- Sales Literature
- Competitor Tracking
- Workflow
- Correspondence and Mail Merge
- Integration with Microsoft Business Solutions
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Microsoft CRM Customer Service
Microsoft CRM Customer Service offers superior customer service and increases capacity to handle requests,
without adding employees. Microsoft CRM Customer Service helps your service representatives
track customer requests, manage support issues from initial contact through successful resolution, and provide customers with
the consistent, efficient service that ensures satisfaction.
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Microsoft CRM
- Help Ensure Efficient Customer Service Processes
- Understand Customer Needs
- Share Information More Easily
- Create a Shared Knowledge Base of Support Information
- Customize and Scale
- Integrate with Microsoft Business Solutions
Microsoft CRM Customer Service
- Case Management
- Service Requests
- Routing and Workflow
- Searchable Knowledge Base
- Contract Management
- E-mail Management with Auto-Response
- Product Catalogue
- Reports
- Integration with Microsoft Business Solutions Financial's
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For more information or to arrange a presentation, please click here.
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